© 2021 — Grey Sauble Conservation Authority

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    GSC welcomes feedback on how we provide accessible customer service.

    Customer feedback will help us identify barriers and respond to concerns.  Customers who wish to provide feedback on the way GSC provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

    • Online by completing the feedback box on the GSC’s website (www.greysauble.on.ca);
    • By telephoning GSC at 519-376-3076 ext. 221. TTY users can use the Bell Relay System by calling 711 or 1-800-855-0511 (Voice to TTY) or 1-800-855-1155 (TTY to TTY);
    • In person at the GSC Administrative Building (237897 Inglis Falls Road, RR4, Owen Sound), Monday-Friday, 8:30 am-4:30 pm; or
    • By mail to:

    Grey Sauble Conservation
    237897 Inglis Falls Road
    RR4 Owen Sound, ON
    N4K 5N6

    Privacy will be respected, and all feedback will be reviewed for possible actions that can be taken to improve GSC services. Feedback received will be redirected to an appropriate contact person in the relevant department of GSC, as appropriate.

    Where possible, complaints will be addressed immediately. However, some complaints may require more effort to address, and must be reviewed for action, possibly involving a number of elements within GSC. Individuals offering feedback can expect acknowledgement of that feedback within three business days of its receipt. The acknowledgement will indicate how the matter will be addressed and when the individual will be notified of the outcome. GSC will follow up on any actions arising from the feedback and the timeframe for implementation will be provided as part of the notification of outcome.

    Feedback/response will be in a format that is accessible to the complainant.

    GSC will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

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    IMPORTANT INFORMATION

    Property Closures: No closures at this time! 

    Please read Visiting Conservation Areas During COVID-19 for important info.

    ***PLANNING AND PERMITS SERVICE INTERRUPTION ADVISORY***
    Please note that we are currently operating at a temporarily reduced capacity while also experiencing a high number of applications and inquiries to our Environmental Planning Department at this time. Please use our contact form only for inquiries related to planning and development permits. Inquiries must include all requested information for a response by a planning staff member.

    COVID-19 INFORMATION

    Please note that due to concerns regarding COVID-19, GSCA has closed its Administrative Office to the public.  During this time, some GSCA staff will be working remotely and may not have access to office phones.

    Please utilize email or website contact forms (for planning and development permit related inquiries) as the most reliable way to reach our staff at this time.

    Visit this link for more information about visiting properties during COVID-19.  Please visit this link for ongoing updates related to COVID-19.

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