© 2021 — Grey Sauble Conservation Authority

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    GSC welcomes feedback on how we provide accessible customer service.

    Customer feedback will help us identify barriers and respond to concerns.  Customers who wish to provide feedback on the way GSC provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

    • Online by completing the feedback box on the GSC’s website (www.greysauble.on.ca);
    • By telephoning GSC at 519-376-3076 ext. 221. TTY users can use the Bell Relay System by calling 711 or 1-800-855-0511 (Voice to TTY) or 1-800-855-1155 (TTY to TTY);
    • In person at the GSC Administrative Building (237897 Inglis Falls Road, RR4, Owen Sound), Monday-Friday, 8:30 am-4:30 pm; or
    • By mail to:

    Grey Sauble Conservation
    237897 Inglis Falls Road
    RR4 Owen Sound, ON
    N4K 5N6

    Privacy will be respected, and all feedback will be reviewed for possible actions that can be taken to improve GSC services. Feedback received will be redirected to an appropriate contact person in the relevant department of GSC, as appropriate.

    Where possible, complaints will be addressed immediately. However, some complaints may require more effort to address, and must be reviewed for action, possibly involving a number of elements within GSC. Individuals offering feedback can expect acknowledgement of that feedback within three business days of its receipt. The acknowledgement will indicate how the matter will be addressed and when the individual will be notified of the outcome. GSC will follow up on any actions arising from the feedback and the timeframe for implementation will be provided as part of the notification of outcome.

    Feedback/response will be in a format that is accessible to the complainant.

    GSC will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

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